Questions, answered.
The short version of how ordering works. Anything else — contact@markstudios.com. You'll hear back from Mark within 24 hours.
- How does the pricing work?
- Video work is priced by the footage we work through, so you pay for the actual work, never for padding. Design and voice services have flat, listed prices. The quoter shows every number before you decide anything.
- Is the price I see really final?
- Yes — what you see itemized is what you pay. Your price locks for 14 days from the moment your quote is on screen: book inside the window and that exact number holds, even if rates change. The one honest caveat: footage-based prices assume the minutes you told us. We check against your real files before starting, and if they run longer we confirm the difference with you before any work begins.
- What happens right after I pay?
- You get a receipt plus a private upload page for your files, and Mark personally reaches out within a few hours on weekdays. Production starts when your files land — that's also when your delivery clock starts.
- How fast will I get my order?
- Standard is up to 7 business days per item. Very long productions (a 30–60 minute finished video, multi-camera footage, heavy motion graphics) can take up to 10 — Mark confirms that date with you before work starts. Need it sooner? Every service has rush options at checkout, priced flat per rushed item — in a batch, only the rushed ones pay the fee.
- Who actually does the work?
- Mark Santos runs Mark Studios. He scopes every order, sets the creative direction and reviews the work before it ships, using professional editing software, automated tools and trusted cloud services. When you email, Mark answers.
- What if I want changes?
- 3 revision rounds are included with every order. Ask for anything within the delivered scope — new scope (extra minutes, new deliverables) is quoted to you first, never charged silently.
- What about refunds?
- If production hasn't started, write to us for a full refund, no questions. That includes a paid order still waiting on your footage. Once work is underway, orders are non-refundable; we make it right through your 3 revision rounds instead, until the delivery meets the agreed scope.
- My files aren't online — how do I send them?
- After checkout you get a private upload page that handles multi-gigabyte footage cleanly. Already have a Drive, Dropbox, or WeTransfer link? Paste it in the form or on the upload page — both work.
- Can you post the videos for me?
- Yes — add “We post it for you” to your order. For each video we write the title, description, and tags, set the thumbnail, and publish it on your channel and any other platforms you pick, at the time you choose. On YouTube, Facebook, and Instagram no password changes hands: you add us as a manager and can remove us any time. Want to see each post before it goes live? Say so, and nothing goes up without your OK.
- What does “Mark quotes it” mean on my quote?
- A few services vary too much for an honest instant number (fully custom animation, channel management, and similar). For those, Mark reads exactly what you entered and emails your exact price within 24 hours, no obligation — everything else on your quote stays instantly payable.
- How do the repeating plans work?
- If your order has repeat-friendly work, you can make it repeat on the cadence you pick — weekly to quarterly. Plans renew automatically until you cancel. A 3- or 6-month term carries a discount, with no fee if you cancel early; one-shot items always stay one-time. Cancel or manage the plan any time from your client portal or the link in your plan emails.
- Can I save my quote and come back?
- It saves automatically in your browser as you answer. Ask for the emailed quote and you also get a link that reopens it on any device, or create a free account to keep multiple quotes.
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