How it works
From a few quick questions to a finished edit — and exactly who does the work along the way.
- 1
Tell us what you need
Take the quick questionnaire — one tap per question, no long form — or describe the project in your own words and answer only what's missing. Either way your answers become the brief, so there's no separate call just to explain the job. Everything saves as you go; step away and come back on any device.
- 2
Get your proposal
Tell us where to send it and you get an itemized proposal on the spot — video work is priced by the footage we actually work through, design and voice are flat listed rates. No made-up bundles, no "contact us for pricing." A few fully-custom services are personally quoted by Mark within 24 hours; everything else is priced instantly and held for 14 days.
- 3
Sign and pay when you're ready
Accept the proposal by typing your name, then pay — checkout is secured by Stripe and we never see your card. Not ready? Have Mark email you the proposal and reopen it later. Nothing is charged until you choose to pay, and you get a full refund any time before production starts.
- 4
Send your files
Right after payment you get a private upload page that handles multi-gigabyte footage cleanly — or paste a Drive, Dropbox, or WeTransfer link. Your delivery clock starts when the files land, not at payment, so you're never rushed to upload.
- 5
Mark scopes it, the team makes it
Mark Studios is a senior production team — editors, designers, and writers — with Mark personally scoping every order, setting the creative direction, and reviewing the work before it ships. When you email, Mark answers.
- 6
Review and refine
Standard delivery is up to 7 business days per item (rush options on the proposal). Every order includes 3 rounds of unlimited revisions within the agreed scope — ask for changes until it's right. New scope is always quoted to you first, never charged silently.